Responsible Gaming
At HotelVistaHub, we are committed to providing a safe and enjoyable entertainment experience while promoting responsible gaming. While most guests enjoy our casino facilities responsibly, we recognize that some may encounter challenges related to gaming.
This Responsible Gaming Policy outlines our approach to ensuring a balanced, respectful, and secure gaming environment for all guests.
1. Commitment to Responsible Gaming
Gaming at HotelVistaHub is intended solely for entertainment and not as a means of generating income.
We strictly enforce age restrictions and responsible play guidelines.
Support resources and tools are available for guests who may need assistance managing their gaming activity.
2. Age Restrictions
Access to casino services is limited to individuals who meet the legal gambling age in the jurisdiction where HotelVistaHub operates.
Valid government-issued identification may be required at entry.
Underage gambling is strictly prohibited.
3. Guest Responsibility
We encourage guests to:
- Treat gaming as leisure, not as a source of income.
- Set personal time and spending limits before playing.
- Avoid chasing losses.
- Balance gaming with other resort activities such as dining, spa, and entertainment.
- Refrain from gaming if under stress, intoxicated, or otherwise impaired.
4. Self-Exclusion & Limits
HotelVistaHub provides responsible gaming measures for guests who request support:
- Self-Exclusion Programs – Voluntary restriction from casino access for a chosen period.
- Play Limits – Tools to help track or limit gaming activity.
- Support Referrals – Guidance to independent organizations and resources for professional assistance.
5. Staff Training
All casino staff are trained to recognize signs of problem gaming behavior.
Our team is prepared to respond respectfully and provide resources to guests as needed.
6. Support & Assistance
If you or someone you know is experiencing difficulty managing gaming, we encourage seeking help from professional organizations:
- Gamblers Anonymous
- National Council on Problem Gambling
- Local responsible gaming helplines
7. Our Promise
- Maintain a safe, secure, and enjoyable environment for all guests.
- Protect vulnerable individuals through strict policies and awareness programs.
- Continuously review and improve our responsible gaming practices.
8. Contact Us
For more information about our Responsible Gaming Policy or available support programs, please contact:
Email: [email protected]